Website Legal and Privacy Statement

This Legal and Privacy Statement (Privacy Statement) sets out the terms of use of our website, our Proceq Live website & apps and E-shop (collectively the Websites) as well as how Proceq S.A. (hereinafter Proceq) uses and protects any information that you give Proceq when you use our Websites.

Proceq is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using the Websites, then you can be assured that it will only be used in accordance with this privacy statement.

Proceq may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 22 May 2018.


Information we collect

You are able to browse our Websites without providing us with your personal information. We do not collect personal information when you browse, such as your email address. However, when you access our Websites you may be requested to provide us with certain information, including information about your computer’s browser type, operating system and IP address, as well as your access date and time and your referring and exiting URLs. In this situation, if you choose to withhold any information requested by us, it may not be possible for you to gain access to certain parts of the Websites and to experience its benefits.

During your registration and consequent log in and use of certain services of our Websites we may collect, in addition to the information above-mentioned, certain personally identifiable data about you, such first and last name, E-Mail address, company name, address and country of residence, telephone number, fax number. While using our services through our E-shop we may also collect the following data: Credit Card type, Credit Card owner, Credit Card number, Credit Card expiration and billing address. This information is required to identify you and provide you with support, service, mailings, sales and marketing information, and meet certain of our contractual obligations.


What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  1. administer our relationship with you, including certain contractual obligations, our business and our third-party providers;

  2. operate and maintain our Websites;

  3. understand and analyze the usage trends and preferences of our visitors and users, improve the service, features and functionalities;

  4. internal record keeping;

  5. improve and enhance our products and services;

  6. respond to queries or provide support to users of our services;

  7. enforce our terms and conditions and protect our rights, privacy, safety, networks, systems and property, or those of other persons;

  8. prevention, detection or investigation of a crime or other breach of law or requirement, loss prevention or fraud and to comply with requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, including where they are outside your country of residence;

  9. exercise our rights, and to defend ourselves from claims and to comply with laws and regulations that apply to us or third parties with whom we work.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. You may opt-out of receiving promotional communications.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the Websites according to your interests. We will not rent or sell your personal identifiable information to third parties.

We process personal information about you on the basis that it is:

  1. necessary for the performance of our contractual relationship: where we have a contract with you, we will process your personal information in order to fulfil that contract (i.e., to provide you with services);

  2. in our or a third parties’ legitimate interests;

  3. where you give us your consent: we only ask for your consent in relation to specific uses of personal information where we need to and, if we need it, we will collect it separately and make it clear that we are asking for consent;

  4. for compliance with a legal obligation.

We may disclose information we have about you (i) if we are required to do so by law or pursuant to legal process, (ii) in response to a request from law enforcement authorities or other government officials, including to meet national security requirements, or (iii) when we believe disclosure is reasonably necessary or appropriate to prevent physical harm or financial loss in connection with an investigation of suspected or illegal activity.


Storage and Security

Your information may be stored and processed in the United Stated, Europe or any other country in which Proceq or its service providers maintain facilities. Nevertheless, please note that we will not transfer information to any country and jurisdiction that does not have the same data protection laws as Switzerland.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. However, we cannot ensure or warrant the security of any information you transmit to the Websites or to us.


Do Not Track Signals

Proceq does not track its users over time or across third party websites to provide targeted advertising and therefore does not respond to Do Not Track (DNT) signals.


How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our Websites in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with better Websites by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Websites.


Google Analytics

Our Websites use Google Analytics, a web analytics service provided by Google, Inc. (Google). Google Analytics uses cookies, which are text files placed on your computer, to help the Websites analyze how users use the site. The information generated by the cookie about your use of the Websites will be transferred to and stored by Google on servers in the United States. Before the transfer this information will be anonymized by removing the last octet of your IP address. Google will process this information on our behalf for the purpose of evaluating your use of the Websites, compiling reports on Websites activity and providing other services relating to Websites activity and internet usage. Google will not link your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this Websites. You may further opt-out of the collection of your usage data (including your IP-address) and the processing of the data by Google by downloading and installing the add-on for your current web browser from the following


Facebook Pixel

The Websites also uses the remarketing function “Custom Audiences” of Facebook Inc. (Facebook). This allows users of the Websites to see interest-based advertisements (Facebook ads) when visiting the social network Facebook or other websites that also use this tool.

Your browser automatically establishes a direct connection to the Facebook server once you are visiting our Websites. We have no influence on the extent and further use of the data collected by Facebook through the use of this tool and therefore inform you according to our level of knowledge: by integrating Facebook Custom Audiences, Facebook receives the information that you have called up the corresponding Websites of our Internet presence, or that you have clicked on an advertisement from us. If you are registered with a Facebook service, Facebook can associate your visit with your account. Even if you are not registered with Facebook or have not logged in, it is possible that the provider may obtain and store your IP address and other identifying information.

The “Facebook Custom Audiences” function can be deactivated in the Cookie Settings [Link] and for logged in users at


Google Tag Manager

The Websites uses the Google Tag Manager. This service allows website tags to be managed through an interface. The Google Tool Manager only implements tags. This means that no cookies are used and no personal data is collected. The Google Tool Manager triggers other tags, which in turn collect data if necessary. However, the Google Tag Manager does not access this data. If a deactivation has been made at domain or cookie level, it remains valid for all tracking tags if they are implemented with the Google Tag Manager.


Lead Forensics

We use Lead Forensics’ IP Tracking technology to identify businesses visiting our websites and the pages they visit. Lead Forensics cannot identify the individual visiting the websites, only the company, and provide us with information readily available in the public domain, including the visiting company’s contact information. More information can be found on


Proceq Live Website & Apps

In addition to the above mentioned tools, our Proceq Live website & apps utilize the following additional services which allow us to provide you with better and suitable services:

  1. Google Analytics is also used to measure your engagement with Proceq’s mobile apps. This may include number of users, location and activities, types of mobile devices and iOS versions;

  2. Our mobile apps use Firebase (, a mobile app analytics service provided by Google. Firebase provides us insight on app usage and the users’ engagement. Data we collect may include information about mobile devices (model, OS version, location), user activities in the app such as data synchronization, sharing and exports, which screens in the apps are used, QR code scanning, etc;

  3. Fabric ( is another service we use to get insight information about mobile app usage and user engagement, as well as crash reports. Fabric is also owned by Google;

  4. We use the commercial library from Scandit ( in our mobile apps to scan various types of barcodes. Since the library is commercial, Proceq and Scandit do track the number of barcode scanning in order to determine the remuneration of the library usage.

Proceq may internally monitor certain user activities on our Live cloud and web services. Data we collect may include user profile creation and updates made thereof, user authentication (log in and log out), data synchronization, contract usage, data exports and sharing.


Links to other Websites

Our Websites may contain links to other Websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other Websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the Websites in question. Thus, we do not endorse or make any representations about them, or any information or materials found there, or any results that may be obtained from using them. If you decide to access any of the third party sites listed on our Websites, you do so at your own risk.


Controlling your personal information

You have the right to request access to, correction or deletion of the information Proceq has on you. You can do this by contacting us at [email address] . We will provide you with a copy of the data we process about you and send such copy electronically, unless you request us otherwise. In such case an administrative fee may apply.

You may choose to restrict the collection or use of your personal information in the following ways:

  1. whenever you are asked to fill in a form on the Websites, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

  2. if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email address].

Any data that is no longer needed for the purposes specified herein will be deleted.


Disclaimer of liability

While we try to ensure that the information contained in this Websites is accurate, Proceq does not provide any warranties as regard its correctness, completeness, suitability or otherwise. Proceq shall not be liable or otherwise responsible for any damage, errors or omissions which may arise as a result of any inaccuracy or incompleteness in the information contained on this Websites, or for the results obtained from the use of this information or the Websites. Moreover, Proceq does not assume any responsibility for the external Internet sites or content linked to this site or which are linked to from it or referred to.

Proceq shall not be liable for any direct, indirect or consequential losses or damages resulting from or in connection with access to, use of or queries to the Proceq Websites or its links with other web sites, even if Proceq has previously been informed of the possibility of such losses.

No guarantee is provided as to the accuracy of the information disseminated via the Proceq Websites. In addition, Proceq guarantees neither the reliability nor the completeness of the information contained on its Websites. Information made available on the Proceq web site may be amended at any time without prior notice.

In particular, Proceq shall not be liable for losses caused by transmission errors, technical faults and interruptions, breakdowns or unlawful interference with the user's data processing system or the generally accessible systems and transmission networks. Nor shall Proceq be liable for losses resulting from breakdowns, interruptions or overloads occurring to any data processing systems.

If certain links are activated on the Proceq web site, the user may under certain circumstances leave the Proceq web site. Proceq assumes no responsibility for the contents, products or services offered or other information or offers contained on these linked web sites.


Copyright and Trademarks

The documents and other works available on the Websites are protected by copyright and all rights remain reserved to the rights’ owner.

It is not allowed to copy, publish or otherwise use any of the information provided on the Proceq Websites without prior written permission of Proceq. If you wish to publish content from our Websites, please contact us using this form.

If nothing else is indicated, all published company or brand names are registered trademarks or otherwise protected intellectual rights of Proceq.


Information, flyers, documents etc.

The information contained on Proceq Websites is provided for informational purposes only and shall not constitute professional advice.

All information & specifications on our Websites, flyers, documents, presentations etc. are subject to changes without prior notice.


Governing Law and Place of Jurisdiction

This Privacy Statement is governed by Swiss law. Zurich shall be the exclusive place of jurisdiction for any dispute arising in connection with the Proceq Websites shall be under the sole jurisdiction of the Swiss courts.





Data Privacy Policy


This Data Privacy Policy, as amended from time to time, (Privacy Policy) is dated and effective as of 30.09.2017 (Effective Date).

Proceq AG (we) are committed to protecting and respecting your privacy. In this Privacy Policy “you” may be a visitor to our website, a user of one or more of our Services or a customer.


Scope of this Privacy Policy

This Privacy Policy (together with our general terms and conditions of sale and general terms and conditions of rental as set out at (General Terms) and any additional terms of use incorporated by reference into the General Terms, together our Terms of Use) applies to your use of our website, any of the services, platforms, mobile applications and software made available by us (Services) unless our Terms of Use states that a separate privacy policy applies to a particular Service, in which case that privacy policy only applies.

This Privacy Policy describes and sets out the basis on how collection, use, disclosure, retention and protection of the data you provide to us will be processed. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

The data controller is Proceq AG, with its registered office at Ringstrasse 2, 8603 Schwerzenbach, Switzerland and company no. CHE-105.959.666.



By using our Services and/or registering for an account with us, you are accepting the terms of this Privacy Policy and consenting to our processing of your information as described herein. For the avoidance of doubt, "Processing” may mean using cookies on a computer/hand held device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information. If you do not provide the information we require, we may not be able to provide all of our Services to you.

By submitting your personal data, you expressly agree to the transfer, storing or processing of your information and data as described to in this Privacy Policy.


Information we may collect from you

We may collect and process the following data about you:

  1. Information you give us (Submitted information). You may give us information about you by filling in forms on our websites and the Services Sites (together Our Sites), or by corresponding with us (for example, by e-mail or chat). This includes, without limitation, information you provide when you register or subscribe to any of our Services, download or register any of our Services, search for a Service, make an in-app purchase, share data via an app's social media functions, enter a competition, promotion or survey, and when you report a problem with an app, our Services, or any of our Sites. The information you give us may include your name, address, e-mail address and phone number, phone number, age, username, password and other registration information, financial and credit card information, postage, billing and other information used to purchase an item.

  2. Information we collect about you and your device. Each time you visit one of our Sites or use one of our Services we may automatically collect the following information:

    1. technical information, including the type of device you use, a unique device identifier, network information, your operating system, the type of browser you use, time zone setting, etc. (Device Information)

    2. information stored on your device, including without limitation, measurement and signal related information, functions you use, type of measurement signals and displayed results, or (Content Information)

    3. Details of your use of any of our Services or your visits to any of our Sites including, but not limited to, traffic data, location data, and any crash data and logs, weblogs and other communication data, whether this is required for our own purposes or otherwise and the resources that you access or usage trends (Log Information).

  3. Location information. We may also use GPS technology to determine your current location. Some of our location-enabled Services require your personal data for the feature to work. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by uninstalling our software.

  4. Information we receive from other sources (Third Party Information). We are working closely with third parties (e.g. business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers), and may receive information about you from them.
    If you contact us, we may keep a record of that correspondence.

  5. Unique application numbers. When you install or uninstall a Service containing a unique application number or when a Service searches for automatic updates, that number and information about your installation, for example, the type of operating system, may be sent to us.

We may also use the information you provided us with to contact you from time to time to provide you with important information, required notices and/or marketing promotions.

Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this Privacy Policy.



We use cookies to distinguish you from other users of our Services. This helps us to provide you with a good experience when you use our Services or browse any of the sites and also allows us to improve our Services and Sites. For detailed information on the cookies we use and the purposes for which we use them, see our cookie policy


Uses made of your Information

We may, without limitation, use information held about you in order to:

  • give you access to your usage and purchase history, internal messages or other features;
  • personalise and administer our Services and business to accommodate your needs;
  • enable and improve usage of our Services and enhance their stability;
  • send and supply you with goods and/or Services purchased;
  • send statements, invoices and payment reminders, and collect payments from you;
  • send you non-marketing commercial communications;
  • send you email notifications that you have specifically requested;
  • send you our email newsletter, if you have requested it (you can inform us at any time if you no longer wish to receive the newsletter);
  • send you marketing communications relating to our business or the businesses of carefully selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
  • provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
  • deal with enquiries and complaints made by or about you relating to our Services;
  • prevent, detect, mitigate and investigate fraud, security breaches, potentially prohibited or illegal activities and keep our Services secure;
  • enforce and verify compliance with our Privacy Policy, our Terms of Use or other policies;
  • prepare business analysis and future developments; or
  • strengthen and improve our technical support enabling the provision of fast and specific assistance.

We may use and disclose your data as we believe necessary: (i) under applicable law, or payment method rules; (ii) to enforce our Terms of Use; (iii) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (iv) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which may include authorities outside your country of residence.

We may associate any category of information with any other category of information and will treat the combined information as personal data in accordance with this Privacy Policy for as long as it is combined.

We do not disclose information about identifiable individuals to our advertisers, but we may provide them with anonymous aggregate information about our User and Customers. We may also use such aggregate information to help advertisers reach the kind of audience they want to target. We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.


Disclosure of your Information

We may disclose some or all of the data we collect from you when you download or use our Services to some third parties, including but not limited to mobile applications, websites and third-party integrations on or using our Services, partners or collaborators. Information collected by these third party apps, websites or integrated services is subject to their own terms and policies.

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and/or its subsidiaries.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Proceq AG or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request.
  • With our trusted services providers who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth hereunder.
  • When we believe in good faith that disclosure is necessary to protect our rights, property or safety of our customers or protect your safety or the safety of others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction, or respond to a government request, inter alia.
  • In order to enforce or apply our Terms of Use, and other agreements or to investigate potential breaches.


Where we store your Data

The data we collect from you may be transferred to, and stored on (i) our secure servers in Switzerland or in a destination outside Switzerland, respectively it may be transferred between any of the countries in which we operate that may not have data protection laws equivalent to those in force in Switzerland, e.g. the United States of America, Russia, Japan, China, Mexico, South Korea, United Arab Emirates and India; or (ii) the Amazon Web Services, a subsidiary of, Inc, cloud infrastructure. It may also be processed by staff operating outside Switzerland who works for us or for one of our suppliers and/or subsidiaries. These staff may be engaged in the fulfilment of your request, order or reservation, the processing of your payment details and the provision of support services.

Any payment transactions carried out by us or our chosen third-party provider of payment processing services will be encrypted.

Personal information that you publish on our Sites or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

Where we have given you (or where you have chosen) a password that enables you to access certain parts of Our Sites, you are responsible for keeping this password confidential.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to Our Sites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access, according to the Security section.

We may collect and store personal data on your device using application data caches and/or web browser cookies and any other technology. We may also do data mining to find correlations or patterns among fields in relational databases.

Certain Services include social networking, chat room or forum features. You shall ensure when using these features that you do not submit any personal data that you do not want to be seen, collected or used by other users.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.


Withdrawal of Consent

You have the right to ask us not to process your personal data and withdrawn your consent at any time by contacting us according to the below Contacts, Questions or Complaints section.

You can stop all collection of information by certain of our Services by uninstalling such Services.


Collection of Data for Marketing Purposes

We will usually inform you before collecting your data if we intend to use your data for marketing purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by contacting us as per Contact, Questions and Complaints section below.


Accessing and Updating your Information

You have the right to access information held about you, subject to supply of appropriate evidence of your identity, according to this section.

We take steps to ensure that the personal information we collect is accurate and up to date, and that you have the ability to access and make corrections to it. You can see, review and change your personal information by signing in to your account. Please update your personal information immediately if it changes or is inaccurate.

We will honour any statutory right you might have to access, modify or erase your personal information. Where you have a statutory right to request access or request the modification or erasure of your personal information, we can still withhold that access or decline to modify or erase your personal information in some cases in accordance with applicable law, but will give you reasons if we do so.

You may instruct us to provide you with any personal information we hold about you. The provision of such information will be subject to the supply of appropriate evidence of your identity.


Data Retention Policy, Managing your Information

We will retain the data provided by you for as long as you use our Services and for a reasonable time thereafter so long as it is necessary and relevant for our operations.

Notwithstanding other provisions of this Privacy Policy, we may retain documents (including electronic documents) containing personal data:

  • to the extent that we are required to do so by law;
  • if we believe that the documents may be relevant to any ongoing or prospective legal proceedings relevant to Proceq; and
  • in order to establish, exercise or defend our legal rights (including without limitation, collection of any fees owed, resolve disputes, troubleshoot problems, enforce this Privacy Policy and/or our Terms or Use or providing information to others for the purposes of fraud prevention and reducing credit risk.

After it is no longer necessary for us to retain your personal information, we dispose of it in a secure manner according to our data retention and deletion policies.



We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Application. Please be aware that, although we endeavor to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

We will take reasonable technical and organisational precautions to prevent and prevent the risk of loss, misuse or unauthorized access, disclosure and alteration of your personal information. The storage of your data on our servers is password- and firewall-protected and all electronic financial transactions entered into through our website will be protected by encryption technology.

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping the password you use for accessing our website safe and confidential; we will not ask you for your password (except when you log in to our Website).

If you believe your account has been abused, please contact us immediately following the instructions in the Contact section below.


Third Parties Privacy Practices

Our Sites may, from time to time, contain links to and from websites of our partner networks, advertisers and affiliates (including, but not limited to, websites on which our Services are advertised). We cannot guarantee the privacy or security of your information once you provide it to a third party and we do not accept any responsibility or liability for these policies or for any personal data that may be collected through these third-parties websites or services. We encourage you to evaluate the privacy and security policies of such third party before choosing to share your information.

This Privacy Policy addresses only the use and disclosure of information we collect from you. If you disclose your information to others, or if you are directed to a third party website, their privacy notices and practices shall apply.


Changes to the Privacy Policy

This Privacy Policy may be updated from time to time for any reason at our sole discretion. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy in our website and informing you when you next start using or log onto one of the Services. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes. The new terms may be displayed on-screen and you may be required to read and accept them to continue your use of the Services.


Contact, Questions or Complaints

Any questions, complaints, comments or requests regarding this Privacy Policy or our information handling practices are welcomed. You can contact us:

  • by post to the following address: Ringstrasse 2, 8603 Schwerzenbach, Switzerland;
  • using our Website contact form;
  • by telephone, on the contact number published on our website from time to time;
  • by email, using the email address published on our website from time to time.